The site owner and operator is GTGUK Services Ltd a company registered in England, registration number 08706839.
Regd. Office and Contact Address;
Acorn House, Church Road, Highbridge, Somerset, TA9 4HZ
Contact No: (+44) 870 165 2021
The following definitions have the same meaning whether they are singular or plural.
‘Commencement Date’ means the date of the Agreement
‘Agreement’ means the agreement constituted by Your offer to purchase a place (booking) on the MH Retreat Programme and the acceptance of that offer which comes into force as soon as the Provider sends written confirmation of Your booking to You by email
‘Deposit’ means the deposit referred to in the Agreement
‘You/Your’ means you, a client reserving a place on the MH Retreat Programme offered by the Provider booking either via the Provider’s website or at an authorised live event or events, or a telephone booking made with one of the Provider’s authorised consultants.
‘GTG’, ‘We’, ‘Us’ means GTGUK Services Ltd, a company incorporated in England & Wales whose registered office is Acorn House, Church Road, Somerset, TA9 4HZ which acts as solely as a collecting agent for the Retreat Programme on behalf of the Provider.
‘Terms and Conditions’ means the terms and conditions set out below and these definitions which together form part of the Agreement between You, the Provider and GTG as agent of the Provider.
‘Provider’ means GTG Events Limited being the provider of the Retreat Programme events.
‘Retreat Fee’ means the total fee payable by You to GTG in respect of the Retreat Programme.
‘Retreat’ means the MH Retreat Programme chosen by You being a six-day interactive coaching event produced by the Retreat coaching team led by Matthew Hussey in personal attendance at the live event.
‘Rules and Restrictions’ means the terms and conditions applicable to the Suppliers with whom You have a separate agreement.
‘Service’ means a service introduced to You by the Provider which is supplied by a Supplier
‘Sites’ means websites operated by GTG and any of its affiliates
‘Supplier’ means any third-party supplier of Services such as a hotel operator.
1 Booking Your Retreat Place
Confirmation of Your booking of a place on the Retreat with the location, date and cost, will be sent to You by email and on receipt of this email You are assured of Your place on the Retreat specified.
The Agreement between You and the Provider comes into force as soon as the Provider sends written confirmation of Your booking to You by email. These Terms and Conditions apply to the Agreement for the provision of the Retreat and the provision of Services where the Provider acts solely as the interface between You and a Supplier.
2 Hotel Accommodation Services
Hotel accommodation is a Service offered separately by the hotel Supplier and the Service is subject to any Rules and Restrictions made by the Supplier. These may include restrictions on changes and/or charges for cancellation.
All payments for Your accommodation must be settled directly by You with the hotel Supplier usually at the end of Your stay. Hotel Suppliers may require You to provide Your bank debit card or credit card details when We finalise Your hotel accommodation and in such cases we will ask You to provide that information directly to them.
Hotel prices communicated by GTG to You on behalf of Suppliers refer to accommodation Services to be arranged by the Provider on Your behalf but do not include any food, taxes, fees, resort fees, charges for optional elements, minibar snacks or telephone calls.
It is possible that, from time to time particular activities offered by hotel Suppliers are varied or cancelled for various reasons.
Accommodation is in standard rooms which are subject to any Rules and Restrictions made by the Supplier. Rooms are only available from 2pm on arrival and should be vacated by 11pm on departure.
The Provider makes every attempt to obtain high standards of accommodation and service for You in the choice of hotel Supplier. The indication of any comfort level in descriptions used in any content either online or provided directly to You corresponds to a classification based on local standards from information given to the Provider by the Supplier and is provided only as an indication. Standards can vary. Please refer to the hotel and travel feedback websites if You have any concerns or require more information. You should always keep in mind Your purpose in attending the Retreat. The standard of hotel is not relevant to the Retreat, or the process You will go through during the six days, nor the Retreat content, and certainly not the results which You will obtain for Yourself after attending.
3 Travelling to the Retreat
You are responsible for making Your own travel arrangements to the Retreat and for the cost of Your own travel and are advised to make Your travel reservations at the earliest opportunity.
It is Your responsibility to make sure You are aware of and comply with any legal requirements concerning passport, visa, currency and health regulations relevant to the Retreat location. Immigration requirements may require Your passport is valid for a minimum period after entering the country, typically 6 months. If Your passport is in the final year of validity You should confirm any necessary requirements before booking Your travel arrangements.
For information on visa requirements You are advised to contact the US embassy in Your own country. It can often take some time to obtain a visa so You are advised to apply as soon as possible and in plenty of time.
All travellers wishing to enter the USA under the Visa Waiver Program (VWP) do not require a visa but must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). It is recommended You make Your application now to ensure that there are no issues arising. You can make the application online at https://esta.cdp.dhs.gov.
You should also make sure that You are aware of any changes to visa or health requirements before You travel. You are solely responsible for complying with all such requirements that may be needed.
You must review any health advice given to You and Your own health requirements together with any travel prohibitions, warnings, announcements and particularly (UK) governmental advice issued prior to travelling.
It is a strict condition of this Agreement that You must notify the Provider by email and in detail of any specific medical conditions which affects You and any health requirements You may have at the time of booking and in any event within 30 days of the date of the Agreement.
You should take out travel insurance that as a minimum covers cancellation, curtailment, delayed departure, abandonment, illness and transport home. You should verify that the scope of such insurance policy provides You with the cover that You require since these risks are Yours.
If You suffer from any physical, mental, cognitive, or developmental condition that impairs, interferes with, or limits a person’s ability to engage in certain tasks or actions or participate in typical daily activities and interactions then You should notify the Provider immediately by email setting out exactly what that condition is and any specific requirements You may have. This is essential because:
a) The Provider must discuss with You the precise nature and extent of any arrangements which may be made to assist You to take an effective part in the Retreat; and
b) The Provider must make an assessment (which will be made in its absolute discretion as to whether Your condition will prevent You from effectively participating in the Retreat Programme.
5 Financial conditions and payment procedures
Unless specified otherwise the cost of the Retreat is always expressed in either Dollars or British Pounds.
You are required to pay a deposit of either $800 or £500 (the ‘Deposit’) within 7 days of the Agreement if You have not already paid it. A lower initial amount may be accepted at the discretion of our authorised consultant however the balance of the full Deposit will remain due and is payable within 30 days of the date of the Agreement. The Deposit is non-refundable under most circumstances and will be applied in reduction of Your Retreat Fee. The Deposit will only be refunded to You if You give notice of cancellation by email to the Provider within 14 days of the date of the Agreement.
Any balance of Your Retreat Fee due after payment of the Deposit is payable in full at least 28 clear days before Your Retreat. Our authorised consultant may agree to accept payment of this balance from You in instalments and in these circumstances any remaining balance due must be paid 28 days clear days before Your chosen Retreat Programme.
Payment for Services (e.g. Accommodation)
Any indication of Supplier costs supplied by the Provider will generally be expressed in the currency of the location where the Services are provided.
Where cost indications are expressed in GBP and this is not the currency of the location You should note that these costs are estimated only: You must also bear in mind that they are based on exchange rates which are current at the date of the Agreement and allowance must be made for fluctuations which may affect the cost of the Services at the time of the Programme. The Provider will act as Your agent in booking Your accommodation with any accommodation Supplier. it is agreed that the Provider’s responsibility as Your agent is limited to that extent and no further. The price of accommodation Services booked by the Provider on Your behalf must be paid directly to the hotel Suppliers as they direct which is usually at the end of Your stay.
Local taxes and Payments
Local authorities in certain countries impose additional taxes (e.g. sales, occupancy, tourist taxes, etc) to the cost of hotel Services provided by Suppliers for which You will be exclusively responsible.
6 Changes and Cancellation
Any request by You to change or cancel Your chosen Retreat must be submitted by email to Retreats@MHRetreat.com. Such request will be dealt with by the Provider on behalf of any Suppliers.
Change of Booking Requests
To change from Your selected Retreat to any other Retreat on a different date or at a different location You must notify the Provider by email to Retreats@MHRetreat.com. The Provider will change the date or location free of charge providing Your request which must be by email is received by the Provider more than 35 clear days before the commencement of the Retreat upon which You have been booked. You may only make one such change to Your Retreat Programme booking.
The Provider’s arrangement with all Suppliers for hotel accommodation provides that no changes can be made within 35 clear days of the event programme and after that time such Suppliers may also impose additional charges or penalties. Where changes are requested less than 35 days before commencement, You must pay any such additional charges before the Provider will agree to make any change to Your Retreat Programme booking.
You agree that in the event of cancellation by You, Your Deposit is not refundable save as provided above. You will also be bound by the Suppliers Rules and Restrictions. These Suppliers may require that You pay compensation equivalent to the price of accommodation already confirmed on Your behalf by the Provider. In the event of You cancelling Your booking there will be no refund of any Retreat Fee payment or part payments made and You may be required to cover any costs charged to the Provider by any Suppliers. Should You fail to attend a rescheduled Retreat after You have changed Your booking from an earlier date and location, no further event booking changes will be allowed and You will forfeit Your Retreat Fee.
In the event that the Provider feels (in it’s absolute discretion) it is necessary to delay the performance of this agreement You will not be entitled to cancel this agreement and in such a case the Provider is entitled to offer You a Live Retreat on a different date as soon as this can be practicably arranged or another alternative substitute event at the sole discretion of the Provider. You will be offered a maximum of 4 different dates, one of which You must accept. If You do fail to accept at least one such date You will be deemed to have cancelled the Agreement and will forfeit any payments You have made to the Provider and/or GTG and there will be no refund of any Retreat Fee payment or part payments made and You may be required to cover any costs charged to You by any Suppliers. The Provider shall be entitled to delay a Live Retreat on whatever occasions as it thinks fit in its absolute discretion. Where any payment You have already made is equal to or exceeds the Deposit but the Live Retreat You have chosen has been delayed by the Provider, You will be offered a Virtual Retreat Programme without further charge.
No replacement attendees
Each Retreat place is issued to the individual named in the booking confirmation documentation and is exclusively for the use of that person. The benefit of the Agreement cannot be assigned, transferred, or resold by You to any third party.
The Provider may make changes to the advertised content of the Retreat after the date of the Agreement where these changes are not made by the Provider in bad faith and insofar as such changes are not (in the opinion of the Provider) significant and do not affect the overall character of the Retreat Programme.
Force Majeure and other matters
The Provider shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is beyond the reasonable control of the Provider and results from an event or events which prevent, hinder or materially affects the performance of any of its obligations under the Agreement whether or not this could reasonably have been foreseen or provided against. The event or events referred to above may include but are not limited to riot, war, civil commotion, pandemic or epidemic.
7 The Provider ‘s obligations to You
The Provider is responsible for:
The Provider is not responsible for;
8 Limitation of Liability
You agree that the liability of the Provider and GTG under this Agreement excludes the following:
9 Your responsibility
The Event is for educational purposes only and no warranty is given for the benefits which result from it. You are responsible for any decisions You make or any actions You take as a result of Your attendance at the Event and You agree that GTG and Matthew Hussey cannot be held responsible for the results of any such action or decisions taken by You.
10 Photographs and illustrations
The Provider occasionally provides photographs and illustrations giving a depiction of the Services offered. The purpose of these photographs and illustrations is only to provide You with a visual indication of the general nature of the event and any location, the general level of accommodation and general degree of comfort and they are not to be interpreted as making any representation exceeding this.
11 Recording and Copyright
Any recording of all or part of the Event by any means is strictly prohibited and infringes the copyright of the Provider and Matthew Hussey and could result in Your exclusion from the Event at the discretion of the Provider. You are prohibited from posting or publishing on the internet or elsewhere or making public in any way any recording or reproduction in any form of the Event or any of the content of the Event or any of the materials provided to You in any form. Any violation of these terms would allow the Provider to seek redress in the form of damages and/or other action as provided by law. The Provider and GTG may create audio, video or photograph record of the Event and there is a possibility You may be included in any such reproduction as a result of Your attendance. These terms and conditions and Your acceptance and attendance at the Event confirm Your consent to the Provider and GTG for the use any of these reproductions of all or part of the Event for commercial purposes.
12 General Provisions
You agree that:
13 Applicable Law
You agree that the Agreement shall be governed by and shall be construed exclusively in accordance with the laws of England and You agree that all disputes arising out of or in connection with the Agreement shall be subject to the exclusive jurisdiction of the Courts of England.